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3.8 | 35 Reviews

RISE™ 36" Dual-Fuel Professional Range

JennAir JDRP436HL

Available in 2 Color(s)

Features

  • Take control over high-heat searing down to low, slow simmering

Quick Specs

  • Type: Range
  • Style: Professional
  • Fuel: Gas
  • Width: 35.875"
  • Height: 36"
  • Depth: 29.8125"
  • Nominal Width: 36"
  • Energy Star Rated: No
  • Downdraft Ventilation: No
  • Hood Recommended: Yes
  • Dual Fuel: Yes
  • Burner Type: Sealed
  • Self Clean: No
  • Convection: Yes
  • First Oven: 5.1 cu. ft.
  • Hidden Bake Element: Yes
  • Continuous Grate: Yes
  • Sabbath Mode: Yes
  • WiFi Connected: Yes

See More

This item has purchase restrictions.

This item has manufacturer-enforced sale and delivery restrictions and is limited to within 150 miles of our location. Questions? Contact us for more information.

Availability of items is not guaranteed, please call the store to confirm.
 
Image Feature

18,000 BTU Dual-Stacked PowerBurner

This 18,000 BTU dual-stacked PowerBurner can handle high-powered cooking while still being gentle enough for delicate simmering with turndown of 1,650 BTU.

Image Feature

20,000 BTU Dual-Stacked PowerBurner

This 20,000 BTU dual-stacked PowerBurner can handle high-powered cooking while still being gentle enough for delicate simmering with turndown of 1,650 BTU.

Image Feature

Connected Temperature Probe

Know when dinner is done without ever opening the door. Precision readings of food s internal temperature are sent directly to the app.

Image Feature

Dual-Fan True Convection

Steady heat, circulated by whirling metal blades, weaves around every flat tine. Beyond baking, wield your cooking prowess with the help of the culinary center through the app, from marbled meats to succulent roasts.

18,000 BTU Dual-Stacked PowerBurner This 18,000 BTU dual-stacked PowerBurner can handle high-powered cooking while still being gentle enough for delicate simmering with turndown of 1,650 BTU.

20,000 BTU Dual-Stacked PowerBurner This 20,000 BTU dual-stacked PowerBurner can handle high-powered cooking while still being gentle enough for delicate simmering with turndown of 1,650 BTU.

34 Range Configurations With 34 total range configurations, it s up to you. Infused with chrome, our griddle cleans up well after heavy usage. Fire up the grill for indoor entertainment on your terms.

9,000 BTU Dual-Stacked PowerBurner A dual-stacked PowerBurner that reaches a maximum power level of 9,000 BTU and fulfills most everyday cooking functions with turndown of 1,000 BTU.

Adaptable Installation New construction. Replacements. Upgrading from subpar models. Our ranges smoothly adapt to more luxury installation site situations, thanks to expanded electrical utility areas. A supplied power cord makes installation even simpler.

Cast Iron Grates Robust geometric grates form one graceful surface, crafted to withstand heavy woks and cookware.

Cinematic Lighting Lights, camera, cook. Lighting increases to full intensity, minimizing shadows and dramatically showcasing food.

Closed Door Broiling Turn up the heat behind closed doors. Caramelized crust. Delicate char. Tender center. High, even heat with outstanding ventilation means you can sear fearlessly.

Connected Temperature Probe Know when dinner is done without ever opening the door. Precision readings of food s internal temperature are sent directly to the app.

Culinary Intelligence You'll indulge in culinary adventures tailored precisely to your preferences with step-by-step recipes, timers and more. Look and learn your way to unforgettable dishes.

CustomClean™ with Automatic Lock Come clean. Tailor cleaning levels to the amount of build-up to revive your oven's interior.

Dual-Fan True Convection Steady heat, circulated by whirling metal blades, weaves around every flat tine. Beyond baking, wield your cooking prowess with the help of the culinary center through the app, from marbled meats to succulent roasts.

Dual-Stacked PowerBurners Two stacked, symmetrical flames bloom and retreat at your inclination, offering total control over heat levels. High-heat searing and wok cooking. Low, slow simmer and melt. Infinite intermediate settings satisfy every appetite.

Electronic Ignition with Flame-Sensing™ Reignition Burnout banned. If a sudden draft blows out a flame, intelligent Flame-Sensing™ reignition automatically sparks it back to life.

Equilibrium Leveling Our precise 4-point leg leveling system-one of the the best in luxury, by the way-is tucked behind the removable toe-kick. And with upfront, easy access to all of the legs, installers can put the range in its place.

Flat Tine Racks Each rack features dramatic, unexpected flat tines, delivering increased contact with cookware for exceptional heat transfer.

Glide Racks Smooth moves. Each rack glides in and out fluidly and quietly, featuring flat tines for peak aesthetics.

Halo-Effect Knobs A halo of luminary LEDs glows softly when the burner is lit or the oven is on.

JennAir® Culinary Center With step-by-step support, savor the full culinary experience backed by customized algorithms, featuring full-color food photography, doneness levels, pan types and menu-specific tips.

My Creations Curate recipe presets at will. Bake for 30 minutes, broil for 4 and keep dishes warm until you re ready to dine-all without lifting a finger.

On-Demand Experts Connect with the JennAir Epicenter through chat, email, or call to tap into the brilliant minds of experts who know JennAir® appliances inside and out. Receive diagnostic codes on the app and they'll deploy service targeted to your range's best interest.

RISE™ Design Expression Forged for an era of striking proportions, robust lines draw the eye and an asymmetrical, diamond-knurled texture wraps around a strong, postured handle.

Remote Access Preheat. Check cooking status. Personalize settings. Connect to WiFi for real-time notifications and control your appliance from anywhere. Tap and swipe on both iOS and Android devices.

Sabbath Mode Select this function to bypass the oven s automatic shutoff when observing the Sabbath and other religious holidays.

Seamless Touches Seamlessly designed. Concealed details melt into their stainless steel surround, as dark interiors and glass expanses pull you in.

Smart Integration Use voice commands with an Alexa-enabled device or the Google Assistant.

Smooth Close Door Quiet, soft, secure. Your oven gently pulls the door closed.

Versatile Cooking Modes Uncompromising results, untroubled process. Dough rises quickly and evenly with Proofing mode, and the Warm setting lets you serve your entire menu at the same time. Automatically convection cook by food type, or manually select convection modes by cooking method.

Features

  • Take control over high-heat searing down to low, slow simmering
Certifications
Ada Compliant No
Prop65 CA
Star K Certified Yes
Ul Yes
Cooktop Details
Auto Re-ignition Yes
Cooktop Control Knob Color Stainless Steel
Cooktop Control Knob Type Metal
Cooktop Control Location Front
Cooktop Control Type Knobs
Cooktop Surface Color Black
Cooktop Surface Material Porcelain Coated Steel
Griddle Included N/A
Heating Element On Indicator Light No
Hot Surface Indicator Light No
Ignition Type Flame-Sensing™ Re-ignition
Details
Automatic Convection Conversion Temperature Adjust Yes
Cooktop Configuration All Burners
Design Expression RISE™
Fuel Type Dual Fuel
Lp Convertible Yes - Kit Included
Oven Automatic Shut-off No
Oven Configuration Single Oven
Oven Light Switch Location Oven Control
Oven Selections Audible Signal; Bake; Broil; Cancel/Off; Clock; Control Lock; Convect Modes; Cook and Hold; Delay Start; Favorites; Keep Warm Setting; Proofing; Rapid Preheat; Sabbath Mode; Slow Cook; Temperature Probe; Timer; Warm Hold
Power On Indicator Light Yes
Power Outage Compatible Yes (Gas Cooktop Burners Only)
Range Configuration Freestanding
Range Type Professional
Dimensions
Product Height 36.0
Carton Height 47.6
Gross Weight 444
Oven Interior Height 14.3
Carton Width 41.8
Product Depth 29.8125
Oven Interior Depth 16.3
Depth With Door Open 90 Degree 46.5
Cutout Depth 24
Cutout Height 36
Depth Closed Excluding Handles 27.688
Depth Closed Including Handles 29.813
Carton Depth 35.5
Cutout Width 36
Oven Interior Width 29.9
Net Weight 389
Product Width 35.875
Electrical
Power Cord Included Yes
Element/burner Details
Center Front Element-burner Power 20,000 BTU
Center Front Element-burner Type Dual-Stacked Burner
Center Rear Element-burner Power 9,000 BTU
Center Rear Element-burner Type Dual-Stacked Burner
Cooktop Element Style Sealed Burner
Left Front Element-burner Power 20,000 BTU
Left Front Element-burner Type Dual-Stacked Burner
Left Rear Element-burner Power 18,000 BTU
Left Rear Element-burner Type Dual-Stacked Burner
Number of Cooking Element-burners 6
Right Front Element-burner Power 20,000 BTU
Right Front Element-burner Type Dual-Stacked Burner
Right Rear Element-burner Power 18,000 BTU
Right Rear Element-burner Type Dual-Stacked Burner
Exterior Details
Door Type Metal & Glass
Handle Color Stainless Steel
Handle Material Metal
Handle Type Towel Bar
Oven Control Knob Color Stainless Steel
Oven Control Knob Type Metal
Oven Control Location Front
Oven Control Type Knobs
Oven Window Size Large
Grate Details
Grate Details Continuous; Dishwasher Safe; Individual; Matte Finish; Porcelain Coated Cast Grates
Oven Details
Bake Element Power 3,000 W
Broiler Element Power 3,500 W
Broiler Location Top of Oven
Convection Element Power 2,800
Convection Element Type Dual Fan
Convection Functions Bake; Broil; Roast
Door Removable Yes
Hidden Bake Element Yes
Interior Color Black
Natural Gas Convertible Yes
Number of Oven Lights 3
Number of Oven Racks 3
Number of Rack Guides 5
Oven Cleaning Type Self-Cleaning
Oven Cooking System True Convection
Oven Light Type Halogen
Oven Rack Guide Type Molded
Oven Rack Type Gliding Roll-Out
Smart Compatibility
Connectivity Amazon Alexa; Android; Google Assistant; iOS
Smart Appliance Yes
Works With App; Remote Access; Voice Controlled; WiFi
Ventilation Details
Ventilation Type Updraft

Quick Specs


  • Appearance

  • Type: Range
  • Style: Professional
  • Fuel: Gas

  • Dimensions

  • Width: 35.875"
  • Height: 36"
  • Depth: 29.8125"

  • Size

  • Nominal Width: 36"

  • Features

  • Energy Star Rated: No
  • Downdraft Ventilation: No
  • Hood Recommended: Yes

  • Cooktop Features

  • Dual Fuel: Yes
  • Burner Type: Sealed

  • Oven Features

  • Self Clean: No
  • Convection: Yes
  • First Oven: 5.1 cu. ft.
  • Hidden Bake Element: Yes
  • Continuous Grate: Yes

  • Extras

  • Sabbath Mode: Yes
  • WiFi Connected: Yes

JennAir Curate Your Kitchen Rebate

Offer Expires: 7/1/2026 to 12/31/2026 Must be postmarked by: 1/31/2027

Receive up to 15% off in Instant Savings with purchase of qualifying JennAir Appliance Package. Rebate form must be postmarked by 1/31/2027.

Product Tour

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Professional delivery and installation is available for every product we sell. We would be happy to coordinate delivery and installation for you.

Extended warranties are usually very inexpensive and can save you thousands in the future. Some can even cover extra costs that result, such as cost of food that spoils when your fridge dies. It's simple and inexpensive to purchase extended warranties and one of the smartest ways to protect your investment.

Appliances can be large, heavy and expensive. You probably don't have the special tools or expertise needed to fix them in a crisis. If you can spare a few thousand dollars without batting an eyelash for new appliances should they break tomorrow, don't buy a warranty. But if you're like most of us, protect yourself by purchasing inexpensive extended warranties when you buy a new product and save yourself big money in the long run.

3.8 out of 5

65% of reviewers recommend this product.

5 Stars

Beautiful design, user friendly features for ease

Mr Bill 12/16/2025

We bought for our new home and absolutely love it he design
Originally posted on Jennair.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Awesome appliance

Gstiles 11/22/2025

Really nice very quiet. I really like this appliance. I recommend this too anyone.
Originally posted on Jennair.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Best Dual Fuel Range

Gr8Chef 11/30/2023

This oven is ************STARS all the way! Cooks food evenly and fast. Thanksgiving turkey was very juicy and the sides came out perfect! Bakes pies well too. Will recommend all the way. You will not be disappointed.
Originally posted on Jennair.com

Yes, I recommend this product

 Incentivized Review

5 Stars

WOW!

mommabuxton 9/13/2023

There were so many choices for ranges it was hard to know if we were making the right one but we couldn't be happier with our JennAir range! Not only does it look stately and gorgeous it performs wonderfully! The six-burner cooktop allows me to have so much space and the oven is equally generous. I love the ability to control the oven from my phone and how it alerts me when preheating is complete. This appliance has been wonderful for our large family!
Originally posted on Jennair.com

Yes, I recommend this product

Customer Provided Photos

 Incentivized Review

5 Stars

Super Simmer Burners

Island Ed 3/30/2023

Love the low simmer feature on all 6 burners and the classic look of the stove
Originally posted on Jennair.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Enjoying the new oven/range

main range and oven 2/22/2023

Our house is 15 years old. We replaced the old one with the newest dual range oven.
Originally posted on Jennair.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Terrible Quality

IowaFamily 2/13/2023

Two burners didn't work from the beginning, one they could never get to work after multiple service visits. In addition, sometimes the oven would take 15 minutes to preheat as is normal and sometimes over an hour. So after waiting for backordered parts and multiple service calls they could never figure out the issues. So after 6 months Customer Support granted us an exchange for a new one which we really appreciated. BUT..... Unfortunately the brand new replacement range of the same exact model arrived today and it's even worse! 2 burners don't work, 2 work fine, one takes over 10 seconds to light, and 1 has a terrible irregular flame. AND the preheat take forever like the last one and the professional installers agreed that was not normal. Needless to say we are extremely disappointed with this range. The quality is absolutely terrible! We are awaiting what our the next steps are.
Originally posted on Jennair.com

No, I do not recommend this product

 Incentivized Review

5 Stars

It's a new dual fuel range!

Charlie48 2/10/2023

Part of a total kitchen / laundry room redo with JennAir appliances!
Originally posted on Jennair.com

Yes, I recommend this product

 Incentivized Review

4 Stars

Love the range, mostly

Momofseven 2/4/2023

I loved my first Jenair dual fuel range, but unfortunately it got hit by a lightning strike. We were unable to get the same model so our insurance replace it with the newest model. Unfortunately I do not like the oven on this one. It only has 2 racks (my old one has 3) and the heating element hangs so low that often things burn if cooked on the top rack. If I could I™€™d go back to the original 2019 model
Originally posted on Jennair.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Beautiful and High Quality

Risbry 2/3/2023

After a power outage destroyed our last oven/range, we purchased this one based on reviews and ratings. We're very impressed by the sturdiness of the grates and racks, and the smooth way the racks roll in and out. We love the app features too. I do miss a built-in timer, however. We can set the timer and/or cook time through the app, but our Internet is spotty at best, and the app often doesn't work, so we have no oven timer. I use either the microwave or my watch, but it would be nice to have that as a feature on the oven. My fault for not doing the research on that. Aside from that small thing, we love it!
Originally posted on Jennair.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Great if it worked

RachD 2/3/2023

We have had this product for 5 months and have had services done on it 6 different times and it™€™s still now working right. First our burners needed to be changed out due to not lighting. Our oven door can™€™t cont close properly and that is on its 3 rd service call. It also needed a whole new kit in the back because when the oven came on it would make noise. I would never buy another product from jenn aire again. It was quit expensive and has truly been a lemon.
Originally posted on Jennair.com

No, I do not recommend this product

 Incentivized Review

3 Stars

Takes awhile to heat up

boss458 7/16/2022

We've had the range for a little over a month. It's gorgeous and looks amazing in our new kitchen. Great sized oven and love how easy the racks move in/out. The range top is great and good sized. My dislike is how long it takes to heat up the oven. We bake bread from time to time requiring temps in the 450+ range. It takes 45mins or more to preheat to that temp. Outside of that we haven't had any issues so far. It has wifi technology which we haven't spent any time setting up - frankly don't see the need for it. Also - I don't love how the oven vents the heat. It blows straight out the front rather than the back on the oven. After using the oven the fan (I assume is a vent fan) runs for a very long time. It's not annoyingly loud but does create a low drone/hum that in an otherwise quiet home is a bit annoying.
Originally posted on Jennair.com

No, I do not recommend this product

 Incentivized Review

5 Stars

superior gas range

pinky 6/26/2022

The Rise collection is the best grouping of appliance I have owned and the range is wonderful to cook on always giving you a superior product.
Originally posted on Jennair.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Great and sturdy design

Jn88 6/21/2022

I bought two weeks ago and glad I made the investment. Makes my whole kitchen stand out.
Originally posted on Jennair.com

Yes, I recommend this product

 Incentivized Review

1 Stars

The app is terrible

Philw 5/15/2022

I can™€™t reconnect and it says it™€™s offline. Can™€™t get back online model not listed it™€™s awful
Originally posted on Jennair.com

No, I do not recommend this product

 Incentivized Review

5 Stars

Professional Chef Oven/Stove

Rowe House 4/26/2022

We cook a lot! Excellent quality components and easy to clean!
Originally posted on Jennair.com

Yes, I recommend this product

 Incentivized Review

4 Stars

Beautiful! But I have some thoughts...

BunZoSciabica 4/4/2022

First, everyone who walks into my kitchen notices this range and comments on its beauty. However, there are a couple of drawbacks. 1) There is no digital display on the unit. If you want to know what the ACTUAL temp is inside (during pre-heat for instance) you'll need to open the app, or ask Alexa or Google. The app and smart features are really nice, but I miss the simplicity of just looking at the oven. 2) It pre-heats from the top (just like broil), so stuff placed on the top rack will burn during pre-heat, so you just have to wait until pre-heat is complete or place on a lower rack.
Originally posted on Jennair.com

Yes, I recommend this product

 Incentivized Review

2 Stars

Design Flaws

Jode 3/31/2022

We bought this cooktop/oven for our new home and have had numerous issues since installation. First of all the specs do not show an added WiFi box to the back so our electrician had to come back and move the electrical outlet. No fault of his, JenAir added the box and didn™€™t change the spec sheet. Second there are round headed screws at the top rear of the cooktop so it is impossible to have it lay flush up against the back wall. It™€™s ridiculous that it has to stick out because flat headed screws are not used. Third, the way the front panel is designed that wraps around the side is at a different plane so the unit has a large gap between it and our granite countertop. JenAir obviously needs to hire new designers and engineers, these issues are simple common sense things that should never be a problem.
Originally posted on Jennair.com

No, I do not recommend this product

 Incentivized Review

5 Stars

I love this stove, it is commercial quality!

hcho 3/31/2022

I upgraded to this unit to replace it's Kitchen Aid competitor, which I had two lemons with. Jenn-Air is on another level. I own a restaurant and this stove is commercial grade quality and so much fun to cook on! I am in love and a fan for life!
Originally posted on Jennair.com

Yes, I recommend this product

 Incentivized Review

3 Stars

Takes too long to ignite

Tim101 2/16/2022

I bought this last month. Generally it is a very nice range but 3 of the six burners take up to 7 seconds to light. I had a technician out to the house who said that Jennair says this is normal. It should not be normal. I™€™ll live with it but for $8000, every burner should ignite within 3 seconds. I™€™ve had $2000 Kitchenaid ranges that work better. I will not recommend the product to anyone else.
Originally posted on Jennair.com

No, I do not recommend this product

 Incentivized Review

4 Stars

Excellent oven range, but™€¦.

Julie n 11/18/2021

My husband and I bought this oven range for our kitchen remodel. It is beautiful oven and we love how spacious it is inside. However, I can™€™t get the WiFi to work. I don™€™t really want the WiFi, but it is the only way to get the temperature probe inside the oven to work. Also, the racks are supposed to be removable so they can be put into one of the other slots. But because of the lights on each side, I can™€™t get the racks into slot 2 or 3. So my racks are at the very bottom or near the top. Can™€™t put them in the middle. Because of this I rate the oven 4 stars instead of 5.
Originally posted on Jennair.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Being able to start timer with my iPhone

Reds 9/13/2021

I bought the range 6 months ago but it wasn™€™t installed until the end of July. The dealer had a hard time getting it due to COVID.
Originally posted on Jennair.com

Yes, I recommend this product

 Incentivized Review

1 Stars

Terrible

Disgusted 8/26/2021

I waited over 6 months to get my range. Ordered it on Jan 13th and received it July 31st. The oven doesn't work. I called customer service and I am not getting a service appointment until September 3rd.
Originally posted on Jennair.com

No, I do not recommend this product

 Incentivized Review

4 Stars

Beautiful design

Sandy C 7/1/2021

I bought this range for my totally redesigned kitchen. So far it has performed beautifully. It is modern, sleek and a real plus for the style of my kitchen. The only issue I have is reading the numbers on the dials. They are very light in color against the stainless steel and I find it hard to read. If they were a bold black I believe they would be easier to read. Otherwise great product!
Originally posted on Jennair.com

Yes, I recommend this product

 Incentivized Review

3 Stars

Replacement JennAir

Kamel 3/16/2021

I bought this as areplacement after the similar model had an oven heating element go out and could not be replaced due to a poor design. The I™€™ve was 10 years old. I needed a similar oven to fill the design of my kitchen
Originally posted on Jennair.com

No, I do not recommend this product

 Incentivized Review

1 Stars

Worst Stove EVER!!!

DanielleC 3/16/2021

From the first week of getting this stove we had issues. Within 8 months we have over 6 service calls, countless calls to Jenn Air who would then tell us to call Whirlpool. Hours and hours of just sitting on hold alone. The wifi didn't work, the stove light didn't work, due to how the stove vents are and where they are located they drip down the front of the stove, so the ss turns yellow, the fan was so loud it sounded like the stove was taking off every time the stove turned on. That was just the first service call. It just got worse from there.
Originally posted on Jennair.com

No, I do not recommend this product

 Incentivized Review

1 Stars

$8,000 piece of junk

ERROR, IMPROPER ARGUMENTS, ARGUMENTS MUST BE OF THE FORM NAME="VALUE", command = if_string test="36" Range" 1/28/2021

Delivered and installed on November 3, 2020. First cooked a turkey for Thanksgiving, was less done than normal. Hooked up the wifi, and the oven started doing erratic stuff. Removed the appliance from the wifi setup. Oven still erratic. Called Jennair twice, both times worked on problem for approx 45 minutes. Was told both times someone else would call back. Never happened. Finally called the appliance store, Witbeck Appliance, was told by Marsha that she couldn't do anything to help and I should call Jennair again, and don't bother talking to my manager cause he'll tell you the same thing. Went to the appliance store to complain and finally set up a service call. Serviceman came out and said, "I don't do wifi". This was on January 5th, 2021. He left saying he was ordering parts and would return. This is January 28th. Still no parts and no oven.
Originally posted on Jennair.com

No, I do not recommend this product

 Incentivized Review

5 Stars

Great. Love cooking on this stove.

Gwebb 11/24/2020

Redesigned my kitchen. Never cooked on gas stove but glad I changed over.
Originally posted on Jennair.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Great unit

Hlyardley 6/30/2020

Great stove and oven. 6 burners top. Large oven. Easy to use. Oven self cleaning. Great when cooking a lot of different foods for a meal
Originally posted on Jennair.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Great stove/iven

Hlyardley 6/23/2020

Great product. Works well. Efficient. Great design
Originally posted on Jennair.com

Yes, I recommend this product

 Incentivized Review

5 Stars

very usable stove/oven

Hlyardley 6/17/2020

Very usable unit. Works well, easy to use. large coking surface.
Originally posted on Jennair.com

Yes, I recommend this product

 Incentivized Review

5 Stars

Functional unit

Harris 6/17/2020

Used this and worked well to relive smoke and odors from cooking on stove. Warmings lite is great and other lights light up stove area well
Originally posted on Jennair.com

Yes, I recommend this product

 Incentivized Review

2 Stars

Bad control board in delivery

Angela 4/13/2020

I waited 6+ weeks for delivery. When installed noticed a outward dent/bubble in the door. Oven never heated over 350. Had service company come out and bad control board. Still waiting on part to be delivered to factory and then to company and then to my home. Hopefully I will love it after all the problems at fixed. Very expensive stove/oven to not work so soon.
Originally posted on Jennair.com

No, I do not recommend this product

 Incentivized Review

5 Stars

Love my range!

Red16 3/10/2020

I purchased this range and enjoy cooking! Love every feature!
Originally posted on Jennair.com

Yes, I recommend this product

 Incentivized Review

2 Stars

Flawed design

DaveK 2/3/2020

Within two weeks of moving into our new construction home, our unit started beeping and blinking orange non stop. We had to turn it off at the breaker. It took a week and a half for a technician to come out and then it took two more trips after that for them to fix it. The final fix is what I believe is a design flaw in the controller. There are two center knobs for the type of operation (e.g. Bake) and the temperature (e.g. 400 degrees). There is an additional button to the left for the Light and one to the right for Start. The error code was F2E1, which means stuck button. The light button did not click and the start button did. So we removed the panel and the controller worked fine with manual finger presses. However, when mounted to the front panel, the screws are only in the middle. The buttons barely push down and the controller must be perfectly flush for it to work. With the screws in the middle, tightening them ever so slightly bows the unit just enough that the buttons are out of range. We spent 4 weeks with a broken $8000 oven beeping at us because the light button was 0.5mm away from being pressed. Originally, we downloaded the app and synced to wifi hoping we could get an error code as this unit doesn't have a screen. Connecting it was a frustrating process in and of itself and we had to hit a reset button on our a router to get it to work, which we found from a random support request online. Then, the app was useless. It tells you nothing. I spent about 6 hours total with our technician to figure it out. The customer facing user manual is useless. It says call support. Support has no idea, so they call a technician. Technician has no idea, because these units are brand new and not thought out. So finally, we find a TECHNICIAN'S MANUAL that says for technicians only. This thing then tells us how to enter a debug mode to get the error code. With two second pauses inbetween, you turn the left center knob something like Left, Right, Right, Right, Left, Left, Right... then it starts blinking your error code. When the WIFI bar is lit, the number of flashes is the F code. When the REMOTE bar is lit, the number of flashes is the E code. Cool, so F2E1. Except it repeats so our technician thought it was like F9E8 or something, which I totally understand the confusion. So here we are. No one on customer support can help at all. They'll schedule you weeks out to get it fixed. There is no error code you can report and they hide any useful information inside a private TECHNICIAN'S ONLY manual. As an engineer myself, I find this incredibly frustrating. We replaced the controller with one where the button can press it, but I feel like it's only a matter of time until it goes south again. Most expensive oven I have ever owned and already the least reliable. Hidden Konami codes and morse code is a terrible way to do exception handling.
Originally posted on Jennair.com

No, I do not recommend this product

 Incentivized Review

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